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Change, Learning and Adoption Lead

This vacancy is with one of our clients and is delivered through byteSpark.ai workflow support. Review the full role detail below, then apply directly through our secure application portal.

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Role Overview

The Change, Learning and Adoption Lead is accountable for ensuring that new processes, technologies, and ways of working are adopted, embedded, and sustained across the automotive operating model. Reporting functionally to the Journey Product Manager, the role defines and executes the Journey adoption strategy in partnership with journey architecture, delivery, HR, technology, and dealership leaders. The position leads stakeholder mapping, change impact assessment, learning needs analysis, and organisational readiness planning for complex transformation initiatives. It designs role-based learning pathways, capability frameworks, training materials, playbooks, and practical enablement tools for leaders and frontline teams. The Lead coaches sponsors, change champions, managers, and employees through transition while directing communications and transformation messaging. The role uses systems thinking to identify organisational interdependencies, feedback loops, resistance patterns, and risks that could impede adoption. It establishes adoption analytics and learning evaluation methods to track training completion, system usage, proficiency, confidence, and behavioural uptake. The position leads hypercare, post-go-live reinforcement, and continuous improvement activities to sustain performance gains and accelerate time to proficiency. Success will be demonstrated through adoption above 90 percent, training completion above 95 percent, reduced resistance, improved capability, and measurable post-go-live performance improvement.

Applicants
0

Requirements

  • At least 7 years of experience leading organisational change in enterprise transformation environments, with accountability for end-to-end change outcomes.
  • Demonstrated ability to create and execute change management and adoption strategies for ERP, digital, process, or operating model transformations.
  • Advanced capability in stakeholder mapping, change impact assessment, organisational readiness analysis, resistance assessment, and learning needs analysis.
  • Proven experience designing role-based learning pathways, capability frameworks, curricula, training materials, playbooks, and performance support tools.
  • Experience leading stakeholder engagement, sponsor activation, leadership coaching, change champion networks, and frontline transition support.
  • Ability to define and analyse adoption measures such as system usage, training completion, proficiency, confidence, behavioural uptake, resistance, and business performance.
  • Experience planning transformation communications, audience-specific messaging, hypercare, post-go-live reinforcement, and sustained adoption activities.
  • Degree in Business, Human Resources, Psychology, Organisational Development, Communications, or a closely related discipline.

Desirable

  • Prosci Change Management Certification or an equivalent recognised change management credential.
  • Organizational Relationship and Systems Coaching Certification or another relevant coaching qualification.
  • Neuro Linguistic Programming Practitioner certification or comparable behavioural coaching training.
  • Formal qualification or practical exposure in systems thinking, complexity, or systems-informed change practice.
  • Experience delivering transformation across automotive, dealership, retail network, or similarly distributed operational environments.

This vacancy remains open and applications are being reviewed. Originally posted .